Privacy Policy

For purposes of this Privacy Policy:

“Tour Lagos”, “we”, “us” and “our” refer to the operator of TourLagos.ng.

• Website: www.tourlagos.ng
• Privacy contact: tourlagos.ng@protonmail.com

Depending on the services you request, we may collect:

Personal information

• Full name;
• Email address;
• Telephone number;
• WhatsApp number;
• Nationality;
• Country of residence;
• Date of birth where necessary;
• Identification information where legally required.

Travel information

• Passport information where necessary;
• Flight details;
• Arrival date;
• Departure date;
• Hotel information;
• Travel itinerary;
• Transportation requirements;
• Tour preferences.

Booking information

• Services requested;
• Booking details;
• Payment status;
• Customer communications;
• Special requests.

Verification information

If you request a verification service, we may collect information you provide concerning:

• An individual;
• A company;
• An address;
• A business;
• A prospective partner;
• An online contact;
• Other subjects relevant to your request.

We may collect information when you:

• Visit TourLagos.ng;
• Submit a form;
• Request a quotation;
• Make a booking;
• Contact us;
• Contact us through WhatsApp;
• Send an email;
• Make a payment;
• Request verification;
• Subscribe to communications;
• Participate in promotions;
• Submit a review or testimonial.

We may also automatically collect limited technical information when you use our website.

Depending on our website technology, we may collect:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Approximate location;
• Referring website;
• Date and time of visits;
• Website interaction information.

This information may be collected through cookies and similar technologies.

We may use personal information to:

• Process bookings;
• Arrange tours;
• Arrange airport transfers;
• Arrange accommodation;
• Assist with flights;
• Respond to enquiries;
• Process verification requests;
• Communicate with you;
• Provide customer support;
• Process payments;
• Prevent fraud;
• Improve our services;
• Maintain business records;
• Meet legal obligations;
• Protect our customers and business.

Where you request verification services, information you provide may be used to conduct the requested verification to the extent legally permissible.

We may review information from lawful sources.

We do not promise that every requested piece of information will be available.

We will not intentionally obtain personal information through hacking, theft, unauthorized access or other unlawful means.

If you provide information about another person, you should ensure that you have a lawful basis or appropriate authorization to provide it.

You should not submit unnecessary sensitive information about another person.

Tour Lagos may refuse a request where processing the information would be unlawful or inappropriate.

Depending on the circumstances and applicable law, we may process information where necessary for:

• Performing a contract;
• Taking steps at your request before entering into a contract;
• Complying with legal obligations;
• Legitimate business interests;
• Fraud prevention and security;
• Providing requested services;
• Other lawful grounds;
• Consent where consent is required.

We may share necessary information with:

• Hotels;
• Airlines;
• Drivers;
• Tour operators;
• Guides;
• Transportation providers;
• Payment processors;
• Technology providers;
• Professional advisers;
• Government authorities where legally required;
• Other service providers required to fulfil your request.

We seek to limit disclosure to information reasonably necessary for the relevant purpose.

Payments may be processed through third-party payment providers.

Where appropriate, payment information may be transmitted directly to the relevant payment processor.

Tour Lagos does not intentionally request or store your complete card PIN, banking password or similar authentication credentials.

We take reasonable technical and organizational measures to protect personal information.

However, no website, electronic communication system or internet transmission can be guaranteed to be completely secure.

You acknowledge the inherent security risks associated with internet communications.

We retain personal information only for as long as reasonably necessary for:

• Providing services;
• Legal compliance;
• Accounting;
• Tax;
• Fraud prevention;
• Dispute resolution;
• Business records;
• Other legitimate purposes.

When information is no longer required, we may securely delete or anonymize it, subject to legal requirements.

Subject to applicable law, you may have rights concerning your personal information, including:

• Right to access;
• Right to correction;
• Right to deletion;
• Right to restriction;
• Right to object;
• Right to data portability;
• Right to withdraw consent where consent is the applicable legal basis.

Requests may be sent to: tourlagos.ng@protonmail.com

We may request reasonable information to verify your identity before processing a request.

TourLagos.ng may use cookies and similar technologies.

Cookies may help us:

• Keep the website functioning;
• Remember preferences;
• Understand website traffic;
• Improve website performance;
• Measure advertising performance;
• Improve user experience.

Where required, we will provide appropriate cookie controls.

Where legally permitted, we may use your contact information to send:

• Tour offers;
• Travel information;
• Lagos activities;
• Promotions;
• Company announcements;
• Service updates.

You may unsubscribe from marketing communications.

TourLagos.ng may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

You should review the privacy policy of each third-party website you visit.

Our services are primarily intended for adults and individuals legally capable of entering into contracts.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

Because our customers may be located around the world, personal information may sometimes be processed or stored by service providers operating in other countries.

Where applicable, we will take reasonable steps required by law concerning international transfers.

If we become aware of a personal-data breach requiring notification under applicable law, we will take appropriate steps in accordance with applicable legal requirements.

We may update this Privacy Policy periodically.

The latest version will be published on TourLagos.ng.

The “Last Updated” date will indicate when the policy was most recently revised.

For privacy questions, requests or complaints:

TOUR LAGOS

• Website: www.tourlagos.ng
• Privacy email: tourlagos.ng@protonmail.com
• General email: tourlagos.ng@gmail.com
• Phone/WhatsApp: +2347064437340
• Business Address: Lekki Phase 1, Admiralty Way, Lagos, Nigeria.