Terms & Conditions

Tour Lagos provides tourism, travel-planning, local assistance and related services for visitors travelling to Lagos, Nigeria.

Our services may include:

• Lagos tours and excursions
• Airport pickup and drop-off
• Transportation
• Hotel and accommodation assistance
• Flight assistance
• Travel itinerary planning
• Local guides
• Tourist activities
• Restaurant and entertainment recommendations
• Local orientation
• Business verification assistance
• Individual/address verification assistance
• Local assistance for visitors meeting people they have met online
• Other travel-related services agreed with the customer

Tour Lagos is not a government agency, immigration authority, airline, hotel, law-enforcement agency, dating agency, matchmaking service, bank, insurance company, medical provider or law firm.

By using TourLagos.ng, you confirm that:

• You are legally capable of entering into a contract;
• Information you provide is accurate;
• You will use our services lawfully;
• You will comply with applicable Nigerian laws;
• You will comply with applicable laws in your country;
• You will not use our services for fraudulent or unlawful purposes.

If you are making a booking for another person, you confirm that you have authority to do so.

Tour Lagos reserves the right to refuse a service request where:

• The request appears unlawful;
• The request creates an unreasonable safety risk;
• The information provided appears fraudulent;
• The requested service cannot reasonably be performed;
• The request involves harassment, stalking or intimidation;
• The request involves unlawful surveillance;
• The request involves exploitation or trafficking;
• Payment requirements have not been satisfied;
• Providing the service could expose Tour Lagos or another person to unreasonable legal or safety risks.

We may arrange or provide:

• City tours;
• Cultural experiences;
• Beach visits;
• Entertainment;
• Food experiences;
• Shopping;
• Sightseeing;
• Transportation;
• Airport transfers;
• Hotel arrangements;
• Other activities.

Tour itineraries may change because of weather, traffic, venue availability, security considerations, government restrictions or other circumstances outside our reasonable control.

Some services may be supplied by independent third parties, including:

• Airlines;
• Hotels;
• Drivers;
• Tour operators;
• Restaurants;
• Attractions;
• Boat operators;
• Event organizers;
• Guides;
• Transportation companies.

Third-party providers may have their own terms and conditions.

Tour Lagos does not own or control every third-party provider.

We therefore cannot guarantee that a third-party provider will:

• Operate without interruption;
• Maintain a particular standard;
• Remain available;
• Maintain the same price;
• Avoid cancellation;
• Meet every personal expectation.

Where reasonably possible, we will assist customers when problems arise with an arranged third-party service.

Where we assist with flights, the airline's terms apply.

Flight schedules, fares, routes, baggage allowances and availability may change.

Tour Lagos is not responsible for airline-controlled:

• Delays;
• Cancellations;
• Missed connections;
• Lost baggage;
• Damaged baggage;
• Overbooking;
• Strikes;
• Schedule changes;
• Refusal to board.

We may assist you in communicating with the airline where appropriate.

You are responsible for obtaining all documents necessary for your journey.

This may include:

• Passport;
• Visa;
• Entry permit;
• Vaccination documentation;
• Travel insurance;
• Return/onward ticket;
• Customs documentation;
• Other government-required documents.

Tour Lagos does not guarantee:

• Visa approval;
• Entry into Nigeria;
• Immigration approval;
• Length of stay;
• Permission to undertake particular activities.

Final immigration decisions belong to the relevant government authorities.

Accommodation is subject to the hotel's own policies.

Hotels may require:

• Identification;
• Security deposits;
• Credit-card guarantees;
• Minimum age requirements;
• Additional charges;
• Visitor restrictions;
• Cancellation fees.

Tour Lagos cannot guarantee that a hotel will meet every subjective preference or expectation.

Customers must provide accurate:

• Flight details;
• Arrival time;
• Airport;
• Hotel address;
• Contact information.

Incorrect information may result in additional charges or missed transfers.

If your flight changes or is delayed, you should notify Tour Lagos as soon as reasonably possible.

Some activities may involve inherent risks.

You agree to:

• Follow safety instructions;
• Follow guide instructions;
• Follow venue rules;
• Act responsibly;
• Avoid dangerous behaviour;
• Inform us of relevant limitations where necessary.

Tour Lagos may refuse participation where a person's conduct or circumstances create an unreasonable safety risk.

You are responsible for your own conduct and decisions while travelling.

You should:

• Keep your passport secure;
• Protect your money and valuables;
• Maintain emergency contacts;
• Follow Nigerian law;
• Follow safety instructions;
• Exercise reasonable caution;
• Maintain appropriate travel insurance.

Tour Lagos does not replace your own judgment or professional security advice.

Tour Lagos may assist visitors travelling to Nigeria to meet:

• Online friends;
• Prospective partners;
• Romantic interests;
• Business contacts;
• Social connections.

However, Tour Lagos does not guarantee the identity, honesty, character, relationship status, financial position, intentions or future conduct of any individual.

Our assistance with travel arrangements does not constitute an endorsement of the person you are visiting.

We strongly recommend that first-time visitors:

• Meet in a public location;
• Tell someone they trust about their plans;
• Maintain control of their passport;
• Maintain control of their money;
• Maintain independent accommodation;
• Avoid sending money to someone they have never met;
• Avoid giving strangers financial credentials;
• Use appropriate transportation;
• Contact authorities if they believe they are in danger.

Tour Lagos may assist with logistics, but we cannot guarantee the safety or intentions of another individual.

Tour Lagos may provide limited verification or due-diligence assistance regarding:

• Individuals;
• Addresses;
• Businesses;
• Company registration;
• Business locations;
• Publicly available information.

Verification is intended to help customers make more informed decisions. Verification is NOT a guarantee.

A verification result does not guarantee:

• That a person is trustworthy;
• That a person is honest;
• That a person has no criminal history;
• That a person has genuine intentions;
• That a relationship is genuine;
• That a business is financially stable;
• That a company will honour its obligations.

Information may be incomplete, outdated or inaccurate.

Where legally permissible, we may assist with information such as:

• Name;
• Stated address;
• Local area;
• Publicly available information;
• Other lawfully obtainable information.

We will not intentionally obtain or provide:

• Passwords;
• Private messages;
• Bank credentials;
• Hacked information;
• Stolen information;
• Confidential information obtained unlawfully;
• Secret surveillance information.

Requests concerning a person's relatives, including brothers or sisters, will only be handled where the information can lawfully and appropriately be obtained and disclosed.

Tour Lagos does not guarantee that family relationships can be verified.

Where requested, we may assist in checking available information about a Nigerian company, including:

• Registration information;
• Registration number;
• Registered address;
• Business name;
• Stated business activities;
• Available business information.

Registration does not constitute an endorsement.

A registered company may still be unreliable or unsuitable for your particular transaction.

You may not use our verification services for:

• Stalking;
• Harassment;
• Threats;
• Blackmail;
• Identity theft;
• Fraud;
• Unlawful surveillance;
• Discrimination;
• Revenge;
• Criminal activity;
• Publishing someone's private information unlawfully.

We may refuse suspicious or inappropriate requests.

All applicable fees will be communicated before or during the booking process where reasonably practicable.

Fees may include:

• Tour fees;
• Transportation fees;
• Hotel charges;
• Flight-related charges;
• Verification fees;
• Administrative fees;
• Third-party charges;
• Other agreed expenses.

Cancellation and refund rights depend on:

• The service purchased;
• Timing of cancellation;
• Whether the service has already been provided;
• Third-party cancellation policies;
• Non-refundable expenses;
• Applicable Nigerian law.

Where a third-party provider refuses a refund, Tour Lagos cannot guarantee recovery of that amount.

Nothing in these Terms is intended to remove any mandatory consumer right.

Changes to bookings may result in:

• Additional charges;
• Price differences;
• Cancellation fees;
• Third-party penalties;
• Loss of availability.

We will communicate material additional costs where reasonably practicable before proceeding.

Tour Lagos shall not be responsible for delays or inability to perform caused by circumstances outside our reasonable control, including:

• Natural disasters;
• Flooding;
• Fire;
• War;
• Terrorism;
• Civil unrest;
• Government restrictions;
• Airport closure;
• Road closure;
• Strikes;
• Severe weather;
• Epidemics or pandemics;
• Transportation disruption;
• Telecommunications failure;
• Power outages;
• Other extraordinary events.

We make reasonable efforts to maintain accurate website information.

However, we do not guarantee that:

• Prices will always remain current;
• Attractions will always be open;
• Third-party information will always be accurate;
• Website content will be error-free;
• Website availability will be uninterrupted.

TourLagos.ng content, including our:

• Logo;
• Name;
• Text;
• Images;
• Videos;
• Graphics;
• Website design;
• Marketing materials;

may not be copied, reproduced, modified or commercially exploited without written permission.

To the maximum extent permitted by applicable law, Tour Lagos will not be liable for indirect, incidental, special or consequential losses arising from:

• Third-party services;
• Airline disruption;
• Hotel issues;
• Travel delays;
• Personal decisions;
• Actions of another person;
• Online relationships;
• Business transactions;
• Inaccurate customer information;
• Events outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

To the extent permitted by law, you agree to indemnify Tour Lagos and its owners, directors, employees, contractors and service providers against claims arising from:

• Your breach of these Terms;
• Your unlawful conduct;
• False information supplied by you;
• Your misuse of our services;
• Your dealings with third parties;
• Your violation of another person's rights.

Tour Lagos may suspend or terminate services where reasonably necessary because of:

• Breach of these Terms;
• Fraud;
• Unlawful conduct;
• Safety concerns;
• Non-payment;
• Misrepresentation;
• Legal requirements.

Mandatory consumer rights remain unaffected.

Complaints should be submitted to:

• Email: tourlagos.ng@gmail.com
• WhatsApp/Phone: +234 706 443 7340

Please provide your booking/reference number and details of the complaint.

The parties should first attempt to resolve disputes through good-faith communication.

Where appropriate, mediation or another lawful alternative dispute-resolution mechanism may be used.

Nothing prevents a consumer from exercising mandatory statutory rights.

These Terms are governed by the laws of the Federal Republic of Nigeria, subject to applicable mandatory consumer-protection laws.

Subject to mandatory consumer rights, disputes shall be subject to the jurisdiction of the appropriate courts of Nigeria.

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.

Failure to enforce any provision does not constitute a waiver of our right to enforce it later.

Submitting a booking, making payment, clicking an acceptance button or otherwise electronically confirming a service may constitute acceptance of these Terms, where permitted by law.

TOUR LAGOS

• Website: www.tourlagos.ng
• Email: tourlagos.ng@gmail.com, tourlagos.ng@protonmail.com
• Phone/WhatsApp: +2347064437340
• Business Address: Lekki Phase 1, Admiralty Way, Lagos, Nigeria.